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Consultation on the proposed changes to improve Te oranga me te haumaru ākonga | Learner wellbeing and safety closed on 21 May. 

We appreciate the time and energy of the over 100 individuals and groups who submitted, and the many people and groups we met with virtually and kānohi ki te kānohi during this time.

We are analysing feedback and working towards decisions on changes to the proposed Code,  a new dispute resolution scheme for domestic tertiary learners, and law changes.

The Minister of Education and Cabinet are responsible for decisions and announcements on the final Code, a new dispute resolution scheme for domestic tertiary learners and law changes.

We will provide updates on this work on this website and in NZQA’s Code News.   

He aha te kaupapa o te huarahi whakatau tautohe?

Ko te huarahi whakatau tautohe tētahi ara hou e wātea ana ki ngā ākonga tuatoru o Aotearoa me ngā kaiwhakarato kia whakatau tautohe ā-kirimana, ā-pūtea rānei.

What’s the dispute resolution scheme about?

The dispute resolution scheme aims to help settle contractual or financial disputes that domestic tertiary learners and providers haven’t been able to resolve themselves.


He aha i hiahiatia ai he huarahi whakatau tautohe?

I ētahi wā he nui ngā pānga ā-mātauranga, ā-pūtea, ā-ngākau hoki o tēnei mea te tautohe ki te akonga, ki tōna whānau anō hoki. Mā tētahi huarahi whakatau tautohe pakari ake ka kaha ake te whakatau take, ka piki hoki te ōrite o ngā whiwhinga painga o te pūnaha mātauranga matua mō te katoa.

Why is a dispute resolution scheme needed?

Disputes can have big educational, financial and emotional impacts on learners and their whānau. A strong dispute resolution scheme will help resolve issues and make the tertiary education system fairer and more accessible for everyone.


He aha ngā rerekētanga ka kitea i raro i te huarahi whakatau tautohe?

Hei whakakī whāwhārua te huarahi whakatau tautohe hou mō ngā ākonga mātauranga matua nō Aotearoa. I tēnei wā, ka āhei ngā ākonga katoa ki te haere ki te Disputes Tribunal mō ngā take piki atu ki te $30,000. Ka āhei ngā ākonga o tāwāhi te whakatau tautohe mā te whakamahi i iStudent Complaints, otiia, kāore ngā ākonga o Aotearoa e āhei kia uru ki tēnei ratonga.

What difference will the disputes resolution scheme make?

The new disputes resolution scheme fills a gap for domestic tertiary learners. At the moment, all learners can access the New Zealand Qualifications Authority’s complaints process as well as the Disputes Tribunal for claims up to $30,000. International learners can resolve disputes using iStudent Complaints, but domestic learners cannot access this service.


Who can use the scheme and how can they use it?

The disputes resolution scheme will be accessible to all learners in tertiary education, including Te Pūkenga, wānanga, universities and private training establishments. A wide range of people – including parents, whānau members and advocates – will be able to make complaints with or on behalf of learners who may want additional support. Groups of learners will be able to make complaints together.


Read the full discussion document and draft dispute resolution scheme rules

Click on the link below to read the full discussion document.

Te oranga me te haumaru ākonga | Learner wellbeing and safety

Click on the link below to read the draft dispute resolution scheme rules.

Draft dispute resolution scheme rules