The dispute resolution scheme aims to help settle contractual or financial disputes that domestic tertiary learners and providers haven’t been able to resolve themselves.
Disputes can have big educational, financial and emotional impacts on learners and their whānau. A strong dispute resolution scheme will help resolve issues and make the tertiary education system fairer and more accessible for everyone.
The new disputes resolution scheme fills a gap for domestic tertiary learners. At the moment, all learners can access the New Zealand Qualifications Authority’s complaints process as well as the Disputes Tribunal for claims up to $30,000. International learners can resolve disputes using iStudent Complaints, but domestic learners cannot access this service.
The disputes resolution scheme will be accessible to all learners in tertiary education, including Te Pūkenga, wānanga, universities and private training establishments. A wide range of people – including parents, whānau members and advocates – will be able to make complaints with or on behalf of learners who may want additional support. Groups of learners will be able to make complaints together.
Click on the link below to read the full discussion document.
Click on the link below to read the draft dispute resolution scheme rules.
Click on the link below if you wish to go straight to the survey.