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What’s the dispute resolution scheme about?

The dispute resolution scheme aims to help settle contractual or financial disputes that domestic tertiary learners and providers haven’t been able to resolve themselves.

Why is a dispute resolution scheme needed?

Disputes can have big educational, financial and emotional impacts on learners and their whānau. A strong dispute resolution scheme will help resolve issues and make the tertiary education system fairer and more accessible for everyone.

What difference will the disputes resolution scheme make?

The new disputes resolution scheme fills a gap for domestic tertiary learners. At the moment, all learners can access the New Zealand Qualifications Authority’s complaints process as well as the Disputes Tribunal for claims up to $30,000. International learners can resolve disputes using iStudent Complaints, but domestic learners cannot access this service.

Who can use the scheme and how can they use it?

The disputes resolution scheme will be accessible to all learners in tertiary education, including Te Pūkenga, wānanga, universities and private training establishments. A wide range of people – including parents, whānau members and advocates – will be able to make complaints with or on behalf of learners who may want additional support. Groups of learners will be able to make complaints together.

Read the full discussion document and draft dispute resolution scheme rules

Click on the link below to read the full discussion document.

Te oranga me te haumaru ākonga | Learner wellbeing and safety

Click on the link below to read the draft dispute resolution scheme rules.

Draft dispute resolution scheme rules

Click on the link below if you wish to go straight to the survey.

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