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Keeping in touch with how our customers feel about education is important, as is providing an equitable way for everyone to have their say. A survey is an effective way of doing this.

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The Ministry recently restructured itself to begin changing how it works with its customers. It wants to understand, listen, and work more collaboratively with its customers in the regions to support the education sector better and deliver inclusive education that meets the needs of students, parents, whānau and communities.

This research will give us the knowledge to change how we interact with you by: 

  • Mātua ko te reo o te rohe me te haukāinga.
    • Giving priority to regional and local voice.
  • Te whai kia kaha ake te uruparenga, te whai wāhitanga, me te tautoko tōpū.
    • Delivering greater responsiveness, accessibility and integrated services and support.
  • Te whai kia pai ake te tukanga whakahoki kōrero, tuku kōrero hoki.
    • Improving feedback loops and information flows.
  • Ngā tū mahi hei whakamana I te Tiriti o Waitangi.
    • Taking practical action to give effect to te Tiriti o Waitangi.

We are listening

By listening and responding differently, we will know how, where and when you want to hear from us, what you want and need from education and how we can keep improving what we provide.

Capturing the voices of many will give us the data to back our actions and the decisions we make. This data, although it is not associated with any one individual, means we will be able to build a rich, in-depth picture of you as an individual, or as groups of people with similarities (e.g., cultures, regions, needs, and challenges). We will understand why your needs are different, your values, your life experiences, and your expectations from education.

Is this a one off?

Our plan is to run this type of survey annually so we can make sure we are truly representing what kiwis want from education in Aotearoa.

Helplines and information

Need help now? You can reach out and get help from these organisations.

Helplines for students and young people

Whānau support

Helplines and resources for everyone

  • Need to talk 1737 or text 1737 for counselling or support.
  • Lifeline 0800 543354 or free text 4357 for counselling and support.
  • Anxiety line 0800 111757 or free text 4202.

Translations for helplines and information